okiebet Privacy Policy – How We Handle Your Data

1 Introduction

okiebet is an online gaming and sports betting platform serving players across the Philippines. When you register an account, make a deposit, or use any feature on the platform, we collect certain personal information about you. This Privacy Policy explains what that information is, how we use it, who we may share it with, and how long we keep it.

We take your privacy seriously. The platform is designed to collect only what is genuinely needed to deliver our services — from account management and payment processing to responsible gaming tools and customer support. We do not collect data for the sake of it, and we do not sell your information to third parties for their own commercial use.

By registering an okiebet account and using the platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. This policy should be read alongside the okiebet Terms and Conditions, which govern your overall use of the platform.

2 Data We Collect

The personal data we collect falls into a few clear categories. Below is an overview of the types of information okiebet may collect and the context in which it is collected.

Account Registration Data

When you create an okiebet account, we collect the information you provide directly — including your full name, date of birth, email address, mobile number, and account credentials. This data is used to set up and manage your account.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may ask you to submit a valid government-issued ID and proof of address before certain account functions — including withdrawals — are activated. This information is used solely for verification and compliance purposes.

Financial Transaction Data

When you make a deposit or request a withdrawal, we collect transaction-related information including the amount, payment method, and transaction reference. All transactions on okiebet are processed in Philippine Peso (PHP). We do not store full payment account numbers or e-wallet PINs.

Platform Usage Data

We collect technical data about how you interact with the platform — including your IP address, device type, browser type, pages visited, game sessions, and session timestamps. This data helps us maintain platform performance, detect suspicious activity, and improve the player experience.

Customer Support Communications

If you contact okiebet support, we retain a record of that communication — including the content of messages and any account details you provide — so that your query can be handled properly and consistently.

3 How We Use Your Data

okiebet uses personal data for specific, defined purposes. We do not use your data in ways that would be inconsistent with what you would reasonably expect when using an online gaming platform.

Where we rely on your consent — for example, to send you promotional messages about okiebet offers — you can withdraw that consent at any time without affecting any other part of your account.

4 Cookies and Tracking

okiebet uses cookies and similar tracking technologies on the platform to support core site functionality, remember your session preferences, and analyse how the platform is used. Cookies are small data files stored on your device when you visit the platform.

Types of Cookies Used

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. They cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand how players navigate the platform. Data collected through analytics cookies is aggregated and does not identify individual users.
• Preference cookies: Remember settings such as your language or display preferences so you do not need to reconfigure them on every visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally. okiebet does not use cookies to serve third-party advertising.

5 Data Sharing and Third Parties

okiebet does not sell your personal data. We do not share your information with third parties for their own marketing or commercial purposes. Data is shared only in the following limited and defined circumstances:

Payment Processors

To process PHP deposits and withdrawals through local payment channels — including Philippine online banking, InstaPay, PESONet, and e-wallets such as GCash and Maya — we share relevant transaction data with the payment providers involved in the transaction. These providers handle payment data under their own security and compliance frameworks.

Identity Verification Providers

Third-party KYC and identity verification services may be used to validate government-issued IDs and supporting documents. These providers process verification data on our behalf and are bound by data processing agreements.

Platform and Infrastructure Providers

Some technical aspects of the platform — including hosting, analytics, and communication tools — are supported by third-party technology providers. These providers access data only as required to perform services for okiebet and are not permitted to use the data for their own purposes.

Legal and Regulatory Disclosures

okiebet may be required to disclose personal data to relevant authorities or regulatory bodies where required by law, or in connection with the investigation of fraud, money laundering, or other illegal activity. Such disclosures are made only to the extent legally required.

6 Data Security

okiebet applies technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and loss. Key security features of the platform include:

• SSL encryption across all data transmitted between your device and the platform.
• OTP verification for login and sensitive account actions, adding a layer of protection against unauthorised access.
• Access controls that restrict internal access to personal data to staff members who need it to perform their role.
• Regular security reviews to identify and address potential vulnerabilities in the platform.

While okiebet takes reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role — keeping your account credentials confidential, using a strong unique password, and logging out of shared devices all significantly reduce the risk of unauthorised access to your account.

7 Data Retention

okiebet retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable regulations. The following general retention principles apply:

• Active account data is retained for as long as your account remains open and for a defined period after account closure.
• Transaction records are retained in line with financial record-keeping requirements applicable in the Philippines.
• KYC and identity verification documents are retained for the period required by applicable anti-money laundering regulations.
• Support communications are retained for a reasonable period to support account management and dispute resolution.
• Marketing preferences — including opt-out records — are retained to ensure we respect your communication choices going forward.

When data is no longer needed and no retention obligation applies, okiebet will securely delete or anonymise it.

8 Your Privacy Rights

As a player on okiebet, you have rights in relation to the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal data okiebet holds about you.
• Right to correction: If your personal data is inaccurate or incomplete, you can request that it be corrected. Some account information can be updated directly from your account settings.
• Right to deletion: You can request that okiebet delete your personal data. Note that some data may need to be retained to comply with legal obligations — for example, financial records — and deletion requests will be assessed against these requirements.
• Right to restrict processing: In certain circumstances, you can ask okiebet to restrict how your data is processed while a query is being investigated.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional messages — you can withdraw that consent at any time without affecting the rest of your account.
• Right to object: You can object to processing of your personal data where we rely on legitimate interests as the basis for processing.

To exercise any of these rights, contact the okiebet support team with your account details and the nature of your request. Requests will be assessed and responded to within a reasonable timeframe. Identity verification may be required before certain requests can be actioned.

9 Minors and the 21+ Requirement

okiebet is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. Account registration requires confirmation of age, and KYC verification includes age verification as part of the process.

If okiebet becomes aware that personal data has been collected from a person under 21 years of age, the account will be suspended immediately and the data will be deleted in accordance with our retention policy, subject to any legal obligations that may require records to be kept.

If you believe a minor has registered an okiebet account, please contact the support team so that the matter can be investigated and appropriate action taken promptly.

10 Responsible Gaming and Data

okiebet uses certain account and activity data as part of its responsible gaming programme. Monitoring betting patterns, session lengths, and account activity helps us identify players who may be showing signs of problematic gaming behaviour, so that appropriate tools or support can be offered.

Data used for responsible gaming purposes — including self-exclusion records and deposit limit settings — is treated with the same level of care as other personal data. Self-exclusion records are retained to ensure the exclusion remains effective even if you later attempt to re-register. More information on responsible gaming tools is available on the Responsible Gaming page.

11 Changes to This Privacy Policy

okiebet may update this Privacy Policy from time to time to reflect changes in the platform, applicable regulations, or how we handle personal data. When updates are made, the revised policy will be published on this page with an updated effective date.

If changes are significant, we may notify active account holders through their registered contact details. It is your responsibility to check this page periodically to stay informed of how your data is handled. Continued use of the okiebet platform after an update to this policy constitutes your acceptance of the revised version.

12 Contact and Data Queries

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, you can contact the okiebet support team through the contact details listed on the platform.

When submitting a data-related request, please include your registered account email address and a clear description of your request so the team can locate your account and assist you efficiently. Requests related to data access, correction, or deletion will be handled as promptly as possible.

For general questions about your account, visit the FAQ page. For information on responsible gaming tools, visit the Responsible Gaming page.